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We offer personalised help at Listening Matters. You can come visit our store in Hilversum, or get in contact via phone or email!
All prices mentioned on the website include 21% VAT. With every purchase in-store or online, you will always receive a confirmation showing the VAT amount clearly stated. This confirmation also serves as your warranty certificate.
To assist you in making the right choice, we are ready to guide your purchase. Our team of experts is always available to provide expert advice, whether in-store or remotely before you make an online purchase. Simply get in touch with us, and we'll be happy to help! If you prefer browsing online, our website provides the perfect opportunity. However, if you'd rather listen to and experience the products before buying, our store offers ample opportunity. With numerous listening rooms and experience areas, our expert team from Listening Matters is ready to demonstrate the products and provide enthusiastic advice.
We've made ordering products online as easy as possible. Once you've found the desired product or products, you can add them to your shopping cart by clicking the button. You can choose to continue shopping or view your shopping cart once you've added all desired items. Here, you can still adjust the quantity of products if necessary. Then, during the checkout process, you can choose between pickup or shipping. If you opt for shipping or pickup, after filling in your personal details, you can confirm the order, after which you can pay online with your preferred payment method.
During the processing period of your order, it's possible to make changes or cancel the order (or part of it) free of charge, unless otherwise agreed. Please contact us for this purpose so that we can make the necessary adjustments in our system. We will always confirm the changes via email, and you can also view them in your own shopping account.
On our website, each product indicates whether it is in stock and provides an estimated delivery time. For products that are not in stock, the most accurate delivery time possible is provided, but no rights can be derived from this. If you place an order containing both in-stock and out-of-stock products, we will only ship the order once all products are in stock. If you want to receive the in-stock products immediately, you can place multiple orders or indicate in the comment field that partial deliveries are welcome. If the estimated delivery time is exceeded, we will inform you in a timely manner.
